Difficult Conversations
How To Build Employee Commitment
Studies prove there is a direct and measurable link between commitment and employee performance factors like transparency, creativity, productivity, work quality and turnover.
Could Fear Of Conflict Be Holding Back Your Team?
When I say, “you can have conflict when you have trust”, I’m not meaning negative, vindictive, inappropriate, call the lawyers conflict. The foundation of an inclusive workspace is created when employees don't have a fear of conflict because they know they are able to freely share each other’s experiences, knowledge and points of view without worry of being attacked, mocked, ridiculed or worse.
Why Trust Matters and How To Build Trust At Work
Trust matters at work and knowing how to build trust is something every successful leader does. Unfortunately there are many ways to destroy trust. Author and speaker Patrick Lencioni describes trust in two ways; Predictive Trust and Vulnerability Trust. In this Leadership Blog Post we explore the many ways to build trust at work within any team... because trust matters.
Nobody Should Be Bullied At Work: Part 3
This is Part 3 of my 3-part series about being bullied at work. In it I continue to explore how employees, leaders and organizations can approach important elements; specifically how to approach performance management.
Nobody Should Be Bullied At Work: Part 2
This is Part 2 of my 3-part series about bullying at work where I explore how employees, leaders and organizations can approach important elements. Hint: Education for everyone is the best first line of defence and it will support all other important initiatives you should take.
Nobody Should Be Bullied At Work: Part 1
This is Part 1 of my 3-part series about bullying at work where I explore how employees, leaders and organizations can approach important elements.
Turn Conflict And Difficult Conversations Into Positive Experiences
We often think of conflict and difficult conversations as bad; something to avoid. But should we? What if we started thinking of conflict and difficult conversations as being something good that have the potential to challenge us to become better individuals?
What Should We Do When We Feel A Lack Of Respect For Someone?Â
Respect is a simple and yet complex thing. It never happens when there is an environment of secrecy and where people can’t speak freely. As respect begins to grow it is like a seed planted, it will require care and attention and it will grow - seemingly slowly at first but before you know it, you will have a healthy, wonderful space filled with respect… and trust.
What is Respect At Work?
Companies that have a respectful workplace almost always are more successful, more creative and more resilient in large part because are satisfied with their work, their contribution and are proud of the company.
10 Tips to Lead Your Team Through Change
Whether it is change for only one product line or change for the whole company, here are 10 of the many special places leaders need to pay attention to support change. One tip to start the discussion off is that communication will be your greatest ability.
How To Tell Clients You’re Raising Your Prices
It can be scary to tell clients you’re raising your prices. Every fear you can imagine flashes before your eyes - over and over. Are you going to lose your best clients? However you choose to do it, your best approach is to do it thoughtfully and to prepare. Here are 8 ways you can help you tell your clients you’re raising your rates.
Motivated Reasoning: Why We Believe What We Believe.
Motivated reasoning impacts what we believe and explains how our thoughts create our reality. This article explores some of the nuances of motivated reasoning including how and why it subconsciously impacts how we all behave and what you and I can do to help the people we work with be more open to change.
When In Conflict, Be A Good Listener: A Step-by-Step Approach
One of the most productive things you can do to be a good listener when in a conflict situation is to help the other person trust you are there to understand their thoughts, feelings and needs. Another thing a good listener does is stay away from judging anyone, laying blame or letting your triggers (strong emotions), get the best of you.
Why Listening Is Important… And How To Listen Well:
Listening is one of the greatest ways to build trust with the other person or people. If you listen to them they will be more likely to listen to you. Especially during difficult conversations, letting the other person feel that they have been heard and understand will go a long way to helping you resolve the situation in a respectful, thoughtful, collaborative way.
How To Tell An Employee They Didn't Get A Promotion
When the difficult conversation of telling an employee they didn't get a promotion is handled well, a disappointment can become a chance for growth. Handling these conversations with empathy and respect will be your best chance of keeping a valued employee engaged.
Relearn How To Give Feedback And Praise
How leaders provide feedback and praise plays an important role in determining if a person and/or a team embrace a growth mindset or a fixed mindset and the honour they show in their work. Both Effort-based praise and Specific-based praise help create a more positive and productive workplace where employees are proud of their work.
Having A Challenge With Employee Performance or Employee Behaviour?
Knowing how to recognize the challenge, evaluate the challenge and then manage the challenge will give every leader the confidence to deal with these situations. We do all of that and more within this post.